In-Office or Remote Appointment Cancellations: 24-hour cancellation notice is required for all in-office or remote appointments.
If you need to reschedule or cancel your appointment, please respectfully do so with 24 hours’ notice to avoid a $35 late cancellation fee (except one time in a verifiable emergency, please see Refunds/Returns below). If you need to cancel or reschedule, please do so on the booking app or using the links provided in your appointment confirmation email or your appointment reminder emails. If the practitioner needs to cancel with less than 24-hour notice, she will attempt to reschedule with you, or will issue a full refund if you prepaid.
*Please note that clients who select “contactless delivery” for their remote appointments are not required to log into Zoom or call in to their appointment, so if this is you and you want to cancel or reschedule, you must do so on purpose and within the cancellation window (in other words, you still get your Reiki treatment regardless!)
Late Arrivals: Please arrive at least five minutes before your in-office appointment start time. If you are running late to your appointment, please call or text the number on your appointment reminder SMS text or email as soon as possible. If you are running late, you may still come in for your appointment, but the service may be shortened to accommodate the remainder of the time frame in which it was booked for. If you choose not to receive the service because you are running late, it will be considered a cancellation without 24-hour notice. If your appointment is a remote session, the appointment will go on as scheduled whether you log into Zoom or call unless you cancel or reschedule! This is to accommodate clients who choose the “contactless delivery” option (see intake form at the time of booking).
Event or Client’s Location Appointment Cancellations: 72-hour cancellation notice is required for all event or client location appointments.
If you need to reschedule or cancel your appointment, please respectfully do so with 72 hours’ notice to avoid a new non-refundable deposit charge (except one time in a verifiable emergency, please see Refunds/Returns below). Your practitioner will arrive at least five minutes before your agreed upon appointment start time or will notify you if an emergency arises and will happily extend the appointment time or apply a discount if an extension is not possible. If you are running late, the appointment will still go on as planned, but the service may be shortened to accommodate the remainder of the time frame in which it was booked for. If the practitioner needs to cancel with less than 72-hours notice, she will attempt to reschedule or issue a full refund of your deposit.
Scheduled Classes: 24-hour cancellation notice is required in order to receive a full tuition refund for all in-person or Zoom scheduled classes. A 50% refund will be issued if you cancel the day of the class, up to class start time, and 25% if you cancel within 1 day after class starts. After 1 day after class start time, you will be considered a No-show. If you need to cancel your enrollment, please respectfully do so with 24 hours’ notice to avoid losing tuition. You can move to a class scheduled at a later date as an option, but you need to call or email 24-hours before the class start time of the class you originally enrolled. If the instructor needs to cancel with less than 24 hour’s notice, she will attempt to reschedule to a different date or a full refund will be issued.
No-Shows: No-shows occur when a client misses their in-office, event, or client-location appointment or an enrolled student misses a scheduled class AND they do not cancel through the booking app, appointment/enrollment confirmation email or reminder email, NOR do they attempt to call or text the contact number on those emails and SMS text reminders. No-Show clients will be charged late cancellation fees or will lose their deposit and will be required to pay in full the next time they would like to book. No-Show students will not be refunded tuition paid. Please always attempt to let us know what’s going on so you’re not charged!
Repeat No-Show clients will be permitted to reschedule, but will have to prepay in advance (non-refundable).
Parking for In-Office Appointments: Please do not park in the accessible parking spaces unless you have a permit. The rest of the parking lot is first come, first served.
Personal Property Liability: Please leave your valuables at your side, at home, or locked in your vehicle. Unfortunately, we cannot be responsible for any lost or stolen items.
Gratuity: Services are priced accordingly so that you do not have to worry about adding a tip! However, if you are extra satisfied with your session and really want to, we won’t refuse.
Gift Certificate Purchases: Gift certificate purchases expire within one year of the purchase date. After one year only the paid value may be redeemed. No cash value or refunds for gift certificate purchases. However, credit can be exchanged for equal valued service.
Refunds/Returns: If for some reason you are unsatisfied with a service, please let us know. We are happy to refund partial or full refunds for in-office or remote appointment services or scheduled classes, but know that doing so might mean that we will probably not be able to book with you again. There are no refunds for event or client-location appointments; however, we may be able to provide a follow-up visit to certain locations at the discretion of the practitioner. No refunds for gift certificate purchases (may be exchanged for equal valued service). No refunds for self-paced courses. In-person or Zoom scheduled class tuition is 100% refundable if the student cancels at least 24-hours before the first class start time, 50% refundable if the student cancels less that 24-hours and up to the class start time, and 25% refundable if the student cancels after class begins and up to 1 day (after 1 day, the student is considered a No-show and will not be refunded tuition). Event and client-location appointment deposits are also non-refundable, as are late cancellation fees for in-office or remote sessions*, and full prepayments for repeat or rescheduled No-show, or class tuition fees for No-shows.**
*That said, life happens! If you are unable to make your appointment or your event or on-location appointment must be postponed or cancelled after the cancellation window due to a verifiable emergency, we will work with you to reschedule your appointment at no cost to you (once)! No-shows will not be refunded and will be required to prepay in full if rescheduled, however, so please always let us know something.
**The only exceptions are if the practitioner must cancel the appointment or the instructor must cancel the scheduled class. In these cases, if the client is not able or not willing to reschedule, or the student cannot be moved or does not want to move to another scheduled class time, a full refund of fees or tuition will be issued to the client or student, no questions asked.
Children: Children are welcome during in-office appointments so long as they are not disruptive to other clients. Please instead consider booking a remote appointment if this may not be possible. For events or client-location appointments, children are always welcome, of course.
Pets: While all service animals are welcome in-office, unfortunately, pets are not. Please leave them at home. NEVER ever leave them in a vehicle. If you would like Reiki for your animal family member, please book a remote appointment for them instead. For event or client-location appointments, pets are always welcome. We love working with animals, all of them!
Noise Disruptions: As a courtesy to other clients, loud or disruptive noise is not allowed during in-office appointments. Please remember to use a quiet voice, and if you need to take a phone call, please go into the hall outside of the waiting room.
Politeness Policy: It is our policy to treat each client politely and with respect. We ask for the same courtesy in return. Cursing or derogatory speech will also not be tolerated, either in-office or remotely. Clients that engage in aggressive, loud, threatening, harassment or other inappropriate behavior will be asked to leave the premises immediately and will not be permitted to return. If this behavior occurs during an event or client-location appointment, your Reiki practitioner reserves to right to leave immediately and no refund will be issued.
Privacy Policy for our Clients
We respect our customers’ right to privacy and need for secure communications. Our Privacy Policy has been developed to provide you with an understanding of how we will use any personally identifiable information which you provide to us. Personally identifiable information is information that concerns you, individually, and that would enable someone to contact you. Such personally identifiable information is governed by our Privacy Policy and your use of this web site constitutes your acceptance of our Privacy Policy and the practices it describes.
Please note that our Privacy Policy governs personally identifiable information provided to us via our website. It does not govern communications that you may have with others which reference our website or products, such as communications with third-party service providers who use our products.
Contact Us
We respect your opinions. If you have any questions or comments about our policies please contact us at help@peacefullybe.com.